Privacy policy

 

305 Vitalabs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, shipping and billing addresses
  • Payment Information: Credit card details and billing information (processed securely through Shopify and third-party payment processors)
  • Order Information: Purchase history, product preferences, and order details
  • Business Inquiry Information: Company name, business type, and specific requirements for private label or custom formulation services
  • Communications: Information you provide when contacting customer support or subscribing to marketing communications

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping updates, and transactional communications
  • Send marketing communications (only if you have opted in)
  • Improve our products, services, and website experience
  • Process business inquiries for private label and custom formulation services
  • Comply with legal obligations and prevent fraudulent transactions

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

4. Payment Processing

We use Shopify and other third-party payment processors to handle payment transactions securely. Your payment information is encrypted and processed in compliance with PCI-DSS standards. We do not store complete credit card information on our servers.

5. Marketing Communications

If you opt in to receive marketing emails, we may send you promotional offers, product updates, and company news. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Our products are manufactured in FDA-registered facilities and produced in compliance with GMP standards, with NSF and ISO certifications where applicable. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist with order fulfillment, payment processing, shipping, and marketing
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

8. International Users

305 Vitalabs is based in Miami, Florida, USA. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications
  • Object to certain processing of your information

To exercise these rights, please contact us at purchasing@305vitalabs.com.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

305 Vitalabs
Email: purchasing@305vitalabs.com
Phone: 202-813-0505